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Trust in traditional media stronger in Quebec than in the rest of Canada

According to Edelman’s 2015 Trust Barometer, the government is the least trusted institution in Quebec

March 25th, 2015, Montreal, QC - The Quebec results of the 15th edition of Edelman’s Trust Barometer, which are part of the largest annual poll on trust conducted globally, show that trust in the media is stronger in Quebec than in any other Canadian province (59 per cent in Quebec compared to 51 per cent in the ROC). NGOs, which include academic institutions (57 per cent), and business (53 per cent), follow closely behind, with the government (42 per cent) coming in last place.

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March 27, 2015 by in Our Ideas | 0 comments

“It’s easy to assume that the natural leaders in your company will always display those winning qualities. But if the executive team doesn’t make a conscious effort to lead those leaders – and that includes communicating with them frequently and openly – the trust that’s so crucial to retaining and nurturing these top-performing employees will be lost.”

In this edition of the Globe Careers’ Leadership Lab series, Lisa Kimmel, president of Edelman Canada, discusses the big transition occurring at Edelman with restructuring the way our teams operate. Despite the uncertainty that comes with a big transition within a business, Lisa lists some key insights from her own experience and Edelman’s Employee Engagement team, on how treating employees well will nurture them into leaders. Read the full article here.

March 26, 2015 by in External posts | 0 comments

Digital Digest #217: We’ve Got Our Eye On You

Digital Digest: What Edelman Canada is reading in digital marketing, technology and strategy. Fresh links served up weekly. This edition of Digital Digest was edited by Charlotte MacgregorCaroline Dunnet, Matt Beck, Melissa Vekil, Kaylea Forde and Erin Collett

Brands are continuously working to bring point-of-purchase quite literally to your fingertips at all times. New technology and social media are making it even easier for them to compile intel of consumers’ behaviors and interests. From shoes that can track your whereabouts to a Tinder debut, apps to measure Insta-ROI, and advertisers finding the sweet spot for March Madness commercials, this week we take a look at brands that are getting up close and personal to win you over.  Read more »

March 20, 2015 by in Digital Digest, Our Ideas | 0 comments

Edelman Toronto Hosts Fourth Annual GWEN Minute Mentoring Breakfast

On Friday, March 6, the Toronto Global Women’s Executive Network (GWEN) committee held their annual Minute Mentoring event in honour of International Women’s Day. Edelman staff met with mentors from a variety of practice groups and leadership roles who shared their personal stories, insights and guidance on what helped shape their careers.

Mentors who participated included Edelman’s very own: Jordan Doucette, National Executive Creative Director; Tristan Roy, Managing Director, Digital and National Specialties; Bob Richardson, Executive Vice President, Public Affairs and Sarah McEvoy, Vice President, Corporate Communications Lead.

Lisa Kimmel opened up the event, speaking about the importance of GWEN and offered her own personal tips on career advice and personal growth, including: figuring out what it is you want to do; taking action; holding yourself accountable; and advocating for yourself.

Lisa Kimmel opened up the event talking about the importance of GWEN, offering her own personal key tips on personal growth.

Lisa Kimmel, President, Edelman Canada, opened up the event talking about the importance of GWEN, offering her own personal key tips on personal growth.

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March 16, 2015 by in Our Ideas | 0 comments

Digital Digest #216: It’s All About You

Digital Digest: What Edelman Canada is reading in digital marketing, technology and strategy. Fresh links served up weekly. This edition of Digital Digest was edited by Charlotte MacgregorCaroline Dunnet, Matt Beck, Caitlin Stewart and Erin Collett

Established brands are becoming increasingly aware of the need to adapt, especially when it comes to holding the attention of their target audiences. This week, some tried and true content-outlet combos show us that they can get back in the game by adapting their strategies in order to create content consumers want, delivered through platforms consumers use the most. Read more »

March 13, 2015 by in Digital Digest, Our Ideas | 0 comments

Trust Barometer 2015: Insights from Calgary

After years of registering as a generally trusting nation, Canadians are losing faith in business, government and media, according the 2015 Edelman Trust Barometer. Amid this growing public skepticism, how can organizations build more trusting relationships with their stakeholders?

Edelman Calgary recently convened nearly 200 local business and thought leaders to explore the reasons behind evaporations of trust in Canada and around the world. To a sold-out room, John Clinton, Edelman chair and CEO, Canada, and North American head of creative and content, explained why trust is absolutely essential to business relationships, and how companies can build trust and enhance performance through integrity and engagement. Laurie Stretch, general manager of Edelman Calgary, presented data showing challenging levels of trust in energy — a topic especially relevant given the energy sector’s considerable presence in Calgary.

The review of data was followed by a robust discussion moderated by Adam Legge, president and CEO of the Calgary Chamber of Commerce, featuring the following distinguished panelists who each brought unique perspectives on trust to the table:

  • Martha Hall-Findlay, chief legal officer, EnStream LP; executive fellow, School of Public Policy, University of Calgary; and chair, advisory council, Partnership for Resource Trade. As a former member of Parliament, Hall-Findlay relayed simple — but not easy — trust-building advice to those in government: “Do what you said you would do, and don’t do things you said you wouldn’t do.”
  • Jason Markusoff, civic affairs writer for the Calgary Herald. Markusoff spoke to the importance of a reporter’s personal branding amid decreasing trust in media. Markusoff, who has built an impressive personal brand himself, engages with his readers on Twitter (@Markusoff) several times a day.
  • Rod McKay, chair of the board of the Heart and Stroke Foundation of Canada and chair of the board of Tourism Calgary. McKay reinforced the importance of trust in the business sector, explaining that customers want to feel that they can trust companies to do the right thing, even when no one is looking. He also emphasized that trust is crucial for non-profit organizations who will lose funding and volunteers if they do not engage in trust-building behaviours.

The event drew significant attention from media, resulting in a segment featuring Stretch and Hall-Findlay on CBC’s Eye Opener; interviews with Stretch on CBC Edmonton and CTV News; and an op-ed by Stretch in the Calgary Herald.

March 12, 2015 by in Our Ideas | 0 comments

I want to go there

I just completed my first year at Edelman – wow, how time flies! I am pleased to say that I am as excited to be here today as I was on day one.

Part of Edelman’s commitment to their employees is to have employee engagement committees; in the Toronto office there are three: Connection, Training and Impact. Each one has its own core objectives, however, the overall objective is to provide employees with opportunities to stimulate professional growth.

Many months ago the Impact Committee announced a very exciting “I want to go there” contest. We were asked to submit an entry in 200 words or less and list reasons why we wanted to attend a professional conference. Edelman would not only provide the time off to attend but also pay for us to go. At first I didn’t think it would apply to me, not because I was made to feel that way but because it was a natural instinct of many years of administrative work. However, I took a chance and sent my submission to attend the Behind Every Leader (BEL) conference. I was surprised and very pleased when I received the news that I was selected to go.

Paula Barbon, Executive Assistant at Edelman Toronto, second from left, joined by her peers at Behind Every Leader conference

Paula Barbon, Executive Assistant at Edelman Toronto, second from left, joined by her peers at Behind Every Leader conference

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March 11, 2015 by in Our Ideas | 0 comments

“The most memorable milestone for me was a project we worked on last June during NXNE called the MiO Squirtcar. In response to a client brief to make news of their title sponsorship of the festival, the team at Edelman came up with this crazy idea to turn a working Queen St. streetcar into an actual venue for the festival. We worked with NXNE and Much to curate some amazing bands that played on the streetcar for all four nights of the music festival.”

Ryley Murray, Earned Media Specialist and Account Manager of Edelman’s consumer team, was featured in Today’s Notable Young Professional where she talks about her love for media relations, telling incredible stories about her clients and what she’s learned through unexpected challenges in her career. Read the full article here.

March 10, 2015 by in External posts | 0 comments

Digital Digest #215: Show Us What You Got

Digital Digest: What Edelman Canada is reading in digital marketing, technology and strategy. Fresh links served up weekly. This edition of Digital Digest was edited by Caitlin StewartErin CollettCharlotte Macgregor, and Melissa Vekil.

This week’s Digital Digest tells us that brands simply aren’t paying consumers enough. Taco Bell wants to know how badly Canadians want the Dortitos Cheesy Gordita Crunch (or DCGC, if you will), Converse is displaying consumers’ Chucks as works of art and Apple’s new camera allows us all to be professional photographers. With the help of some awesome user-generated content, these brands are hitting a sweet spot.

How do you shoe?
Converse is celebrating its trademark shoe – the Chuck Taylor – by leveraging some seriously cool user-generated content. The digital showcase, titled “Made by You”, displays over 200 pairs of its classic design, customized and personalized over the years by iconic names including Andy Warhol and Patti Smith. The campaign launched through the brand’s strong social platforms, and hopes to show people what they’ve created and to generate stories, rather than launch a boxed marketing effort. Though the shoes have been around for 98 (!) years, this campaign comes on the tail of the brand’s strong recent growth, proving that while everyone may own a pair, they’re still your very own work of art. [Ad Age] Nordstrom, mentioned in this article, is a competitor to Edelman client, LOFT.

#Proveit
To build awareness for the launch of its Doritos Cheesy Gordita Crunch in Canada, Taco Bell challenged its fans to show off their loyalty to the brand. When DCGC was first introduced in the U.S., Canadian fans were outspoken about wanting to be able to buy it here. The #proveit campaign was launched exclusively on social media and invited fans to share evidence proving just how excited they were for the DCGC’s arrival. Many submitted text message screen shots and the more hardcore supporters even asked stores for security footage to prove they were ahead of the DCGC crowd. Taco Bell chose three lucky winners to visit its headquarters in California, including its famous test kitchen where the DCGC idea was born. This campaign can teach brands an important lesson about engagement; do you have a passionate and engaged fan base? Use them! Give your audience the opportunity to be part of the conversation and show them you care about what they have to say. You might just earn your brand supporters for life. [Marketing Mag] Taco Bell mentioned in this article is an Edelman client and a competitor to Edelman client, Arby’s. 

Hit me with your best shot
Apple is asking iPhone 6 owners to prove the phone’s camera is professional quality. For its latest campaign, Apple has pulled incredible photos taken by 77 contributors and is showcasing them in the digital World Gallery, print and billboards. Each photo in the gallery is accompanied by a photography tip to help others achieve similar results. The photos are so amazing – it’s almost unbelievable that they were taken on a cell phone! Apple is often quick to remind us that the iPhone we bought six months ago is outdated and this campaign nails that reminder. Furthermore, the brand leveraged already existing, real user content, making the campaign credible, and encourages consumers to try the camera out themselves for similar results. These user-generated flicks create a level of authenticity you can’t pay for, and has us running out to the Apple store to try our hand at photography. [AdWeek] iPhone mentioned in this article is a competitor to Edelman client, Samsung.
Tech Updates

Edelman Canada’s Digital Digest is a weekly bundle of links, served up on Edelman Canada’s Our Ideas blog. It’s also available by email. If you know someone who would like to be added to the mailing list, have any questions or just want to share some thoughts on anything you read here, email me. Let’s get a conversation going.

March 6, 2015 by in Digital Digest, Our Ideas | 0 comments

Canada, Hostile Takeover Bids and Effective Communications

A version of this article originally appeared on Edelman.com

edelman.com pic
Within the next six weeks, the Canadian Securities Administrators (CSA) is expected to table for comment proposed changes to the rules governing unsolicited or hostile takeover bids. The new rules, first announced in September 2014, are intended to give the boards of target companies more time to respond to hostile bids by requiring that a bid remain open for at least 120 days (up from the current minimum of just 35 days).

This change is part of what has been described as a “rebalancing” of power in Canada between hostile bidders and the companies they target. It follows additional changes put forward by the CSA in 2013 that would provide boards with greater flexibility in using shareholder rights plans to defend against hostile bids.

Despite these proposed changes, Canadian companies are still more vulnerable to hostile takeovers than their U.S. counterparts, who have greater ability to reject unwanted overtures.

In Canada, a targeted company can use a rights plan, also known as a poison pill, to stall a bidder and buy time to identify a better alternative for its shareholders. Last year, Osisko Mining Corp. successfully fought off a $2.6 billion bid from Goldcorp after it was able to secure a competing offer that delivered far greater value, $3.9 billion. By comparison, the U.S. model defers to the business judgment of the target board and allows a poison pill to stay in place far longer.

Still, if a targeted Canadian company does not surface an alternative quickly, often within three months, a bidder will then apply to a provincial securities regulator to have the rights plan removed; this opens the door for shareholders to decide the fate of their company. Such was the case in 2013, when shareholders of Inmet Mining Corporation accepted First Quantum Minerals’ first and only unsolicited offer after the Inmet board was unable to surface a superior alternative after 90 days.

According to the 2014 Canadian Hostile Bid Study prepared by the law firm Blake, Cassels & Graydon LLP, companies targeted with a hostile bid in Canada remain independent only 22 percent of the time (based on a review of hostile transactions above $50 million from 2006 to 2013). The same study revealed that the initial bidder (as opposed to a white knight) is successful in acquiring the target roughly 50 percent of the time.

If you’re a Canadian public company concerned about a hostile bid, you won’t like those odds.

Even with the CSA’s proposed changes, Canadian public company boards need to be mindful of hostile bid risk and prepare accordingly. This includes ensuring that they have appropriate defensive measures in place, including an approved shareholder rights plan and a team of advisors that has a depth of hostile defense experience.

Communications can also play a critical role in enabling a targeted company to respond quickly and effectively to an unsolicited bid:

  • Proactively communicate with your shareholders: It’s always good practice to know who your large holders are, what price they bought into your stock at and what their intentions and expectations are. In the context of a hostile bid, this is critical.
  • Invest in your story: Hostile takeover battles, like proxy contests, are about competing visions; it comes down to who articulates the clearest or the quickest path to value. If your shareholders understand your plan before a hostile bid surfaces, they will be more inclined to factor that into their evaluation of a bid. Conversely, if you are making your case to a large shareholder for the first time after receiving a bid, you’ve made your task considerably more difficult.
  • Anticipate your vulnerabilities: Hostile bidders will seek any advantage they can get, including attacking the merits of your strategy, as a way to make their bid seem more attractive by comparison. It’s a common “carrot and stick” approach – highlight the value on offer while casting doubt on the target’s ability to deliver on its plan over time. The more work you can do in advance to anticipate and prepare to address likely challenges, the stronger your defense will be.
  • Consider employees and other non-financial stakeholders: Hostile takeover defenses can be all consuming for a management team and board; everyone is focused on thwarting the unwanted bid and/or securing an alternative. Often lost in this fury are employees, customers, partners and other key stakeholders in the business. When preparing a hostile takeover defense, it is important to account for these groups and ensure plans are in place to keep employees engaged, customers retained and vendors and business partners onside.
  • Prepare first responses: Hostile bids seldom come out of nowhere; they are often preceded by more diplomatic overtures. That said, target companies can sometimes have only days to prepare an initial public defense. There are certain first response tools – press releases, scripts and stakeholder communications – that can be prepared in advance to help a target respond quickly and confidently to notice of an unwanted bid and, in the process, lay the foundation for a strong defense.

2014 saw the return of the hostile takeover bid in Canada, particularly in the mining industry. While the proposed changes by the CSA will make Canada less “bidder-friendly”, hostile takeover risk will remain a fact of life for many Canadian public companies. They need to plan accordingly, and shareholder communications needs to be an integral part of that process.

March 4, 2015 by in Our Ideas | 0 comments

Digital Digest #214: Expect the Unexpected

Digital Digest: What Edelman Canada is reading in digital marketing, technology and strategy. Fresh links served up weekly. This edition of Digital Digest was edited by Caroline Dunnet, Matt Beck, Charlotte Macgregor, Kaylea Forde and Erin Collett.

In 2015, we’ve seen it all. From drones to viral photographs of the bride dress, nothing is out of the ordinary, or quite frankly, weird. This week we look at a few brands who are following the ‘expect the unexpected’ notion – including pets, kids and two credible news sources.  Read more »

February 27, 2015 by in Digital Digest, Our Ideas | 0 comments

Digital Digest #213: Let’s Get Relevant

Digital Digest: What Edelman Canada is reading in digital marketing, technology and strategy. Fresh links served up weekly. This edition of Digital Digest was edited by Caitlin StewartMatt Beck, Caroline Dunnet, Melissa Vekil and Kaylea Forde.

This week we took a look at four brands who recognize the power of pop culture to resonate with their audiences. From talking phlegm to prank videos to mock PSAs, these campaigns show that a little parody can go a long way. After all, consumers respond to content that is timely, relevant and above all, entertaining! Read more »

February 20, 2015 by in Digital Digest, Our Ideas | 0 comments

How did the 2015 Edelman Trust Barometer results take shape in Vancouver?

Globally, trust in government and business has been declining for years, and yet remains a key factor for operating in today’s world. With all the global conflict and tension that occurred in 2014, it’s no surprise that trust is evaporating. In BC, with the municipal elections of 2014 and the booming resource sector under increased scrutiny, trust has become even more integral to getting social license to operate.

The 2015 Edelman Trust Barometer presentation was delivered in Vancouver by John Clinton, CEO and Chair of Edelman Canada, North American head of creative and content, to an audience of 200 CEOs, presidents and employees from a wide range of industries.

Panelists from the 2015 Edelman Trust Barometer presentation in Vancouver from left to right:  Kim Peacock - General Manager, Edelman West, Chris Gailus - Anchor of Global News, Greg D’Avignon - CEO of BC Business Council, Anne Giardini -  QC, Chancellor of Simon Fraser University, John Clinton - Chair and CEO, Canada, North American Head of Creative and Content

Panelists from the 2015 Edelman Trust Barometer presentation in Vancouver from left to right: Kim Peacock – General Manager, Edelman West, Chris Gailus – Anchor of Global News, Greg D’Avignon – CEO of BC Business Council, Anne Giardini – QC, Chancellor of Simon Fraser University, John Clinton – Chair and CEO, Canada, North American Head of Creative and Content.

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February 19, 2015 by in Our Ideas | 0 comments

Digital Digest #212: Make it Last

Digital Digest: What Edelman Canada is reading in digital marketing, technology and strategy. Fresh links served up weekly. This edition of Digital Digest was edited by Caitlin StewartErin CollettCharlotte Macgregor, Jeff Lang-Weir, Caroline Dunnet and Kaylea Forde.

This week we took a look at five campaigns that used very different tactics to achieve the same goal: go beyond just grabbing consumers’ attention and make a lasting impression. From cinemagraphs and music, to altruism, drones, and laundry combined with sex tips, this may be our biggest mixed bag of goodness, yet! Read more »

February 13, 2015 by in Digital Digest, Our Ideas | 0 comments

Digital Digest #211: Old Platforms, New Tricks

Digital Digest: What Edelman Canada is reading in digital marketing, technology and strategy. Fresh links served up weekly. This edition of Digital Digest was edited by Caitlin StewartErin CollettCharlotte Macgregor, Lauren Gross and Victoria Neufeld.

Let’s be honest, the selfie trend is getting tiresome, Canada’s Twitter launch received mixed reviews and consumers are continuously getting harder to reach. But, there’s still hope! This week’s Digital Digest takes a look at a few brands who put a new spin on old tactics.  Read more »

February 6, 2015 by in Digital Digest, Our Ideas | 0 comments